BBB warns about new Amazon phone scam

MEMPHIS, Tenn. — It’s an old scam taking on a new form.

The Better Business Bureau of the Mid-South reports scammers are posing as Amazon customer service representatives again but instead of using texts and emails, the scammers are using robocalls!

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“It was really extreme, and it really felt like harassment,” said Stacy Brown.

Brown said she got calls every 15 minutes for more than five hours Sunday night and it all started with one call that looks real.

“Normally, I don’t answer any unknown phone calls and usually pop up as unknown. What got me this time was they actually had real people’s names on the caller ID,” she said.

Brown said she when she answered she got a recoding.

“Saying something about an unauthorized purchase from Amazon and that I needed to push a certain number to speak to someone in their customer service dept. but I hung up,” said Brown.

But the BBB said that one call Brown answered is all it took for the scammers to find a way in.

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“The problem with scammers, once you pick up a phone call, they’re going to sell your number to all the other crocks out there as a good number meaning there’s a live person on the end of that phone number and they picked up,” said Nancy Butcher with Better Business Bureau of the Mid-South

Butcher said they’ve gotten 50 reports of this Amazon phone scam so far this year with an uptick this month.

She said the best thing you can do is ignore the call completely or hang up as quickly as possible.

“The longer they talk to you the more likely it is that you’re going to relieve some kind of personal information that they’re looking for,” said Butcher.

FOX13 Investigates reached out to Amazon about this scam.

A spokesperson said:

“Any customer that receives a questionable email, call or text from a person impersonating an Amazon employee should report them to Amazon customer service. Amazon investigates these complaints and will take action, if warranted.”