MEMPHIS, Tenn. — More Mid-South families are coming forward with allegations of abuse and neglect against a Memphis rehabilitation center and nursing home.
It’s all in response to a FOX13 investigation.
FOX13 first told you about Monique Bethany, a woman who believes Signature HealthCARE of Primacy is responsible for her uncle’s death.
She said first responders told her employees showed no urgency in getting him to the hospital after he was found unconscious.
Since then, at least nine more people have contacted our newsroom with similar stories about the facility.
Four said loved ones were malnourished and dirty. Two described slow emergency care and unexplained injuries.
Then there were specific cases claiming missing prescriptions, physical therapy, abandonment, and abuse.
Two of those families told FOX13 they were considering legal action.
Even more families who have not yet gone on record with their specific concerns have contacted FOX13.
“My mom was in the ICU for three days without me even knowing,” Andrea Hall of Memphis said.
Hall said her mother was taken to the hospital twice, and employees didn’t alert her for several days.
Most recently, Hall said her mother was admitted to the ICU on Jan. 1 after contracting COVID-19.
Hall said she wasn’t notified until Jan. 4 after calling the center daily asking if she could speak to her mom.
“Then they actually transferred me to her room and let her phone ring, and my mom wasn’t even there,” she said.
But that’s not her only concern.
Hall said her mother’s doctor reached out concerned Betty was missing her dialysis appointments.
“My mom missed three dialysis appointments while she was in there, and nobody told me that,” she said. “They didn’t even take her to her appointments.”
Hall took her mother home from the hospital this week and said she would never return to the facility’s care.
She said the woman who used to be full of life is now a different person.
“Everything is different,” she said. “She’s not talking, really. She’s not really eating. It’s like she’s depressed, and she’s sad.”
Hall said she’s considering taking legal action against Signature Health.
“If nobody speaks up and says something, they’ll continue to do our loved ones like this,” she said.
FOX13 reached out to Signature HealthCARE. Ann Bowdan Wilder, a spokesperson with their corporate office, said the facility’s top priority is their residents’ health and well-being. She also said they take the hiring and training of staff very seriously.
The company said they conduct background checks on all staff hires and check them against any elder abuse charges in the national database.
She also said Signature health provides resident care and abuse education on an ongoing basis and has a 24/7 call line available for families to inquire about their loved one’s care.
She said the facility has made the Ombudsman and state information available to anyone to report concerns.
Wilder sent FOX13 this statement:
“Our Signature HealthCARE of Primacy facility has met and continues to meet all state and federal requirements for nursing homes. In fact, Signature HealthCARE of Primacy’s Reputation.com score is among the top in the industry and the facility has a 3 star CMS rating and a 4 star Google rating.
We strongly encourage all of our families to contact us, at any time, with concerns they have. As mentioned above, our 24/7 call line, called the CAREline, is available to all our families from the beginning. Unfortunately, FOX 13 is reporting on families who chose to use the media, instead of continuing the lines of communication with us, which we hold as a priority in the care and relationship with our residents and families. We hope they will call and talk to us – we’d welcome the opportunity to listen.”
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