FOX13 INVESTIGATES: Dozens call and email about ‘Chevy shake;’ we get a ride-along

MEMPHIS, Tenn. — FOX13 Investigates has exposed a dangerous problem that puts hundreds of thousands of drivers at risk on the road every day.

It’s known as the “Chevy shake,” a scary issue that is the subject of a federal lawsuit aimed at General Motors.

RELATED: ‘Chevy shake’ leads to dangerous issue with nearly a million GM vehicles, lawsuit claims

Many people flooded us with calls and emails saying they’ve spent thousands trying to fix the issue to no avail.

In part one of our investigation, we pored through hundreds of documents narrowing the issue, allegedly, to vehicles manufactured by GM between 2015 and 2019 that shake when driven and sometimes hesitate, jerk, or clunk when changing gears, according to the lawsuit.

An attorney behind a federal lawsuit blames the problem on two types of 8-speed transmissions, manufactured by GM, that sometimes cause a shift “sometimes so violent … [some drivers] feel as though they have been hit by another vehicle.”

Tony Williams is one of the dozens of viewers who called or emailed across ten different states after we aired our first story exposing the issue.

One man in Memphis described a clunk in his 2018 Chevy Silverado that persisted despite having his vehicle’s transmission changed. Viewers in Houston, Texas and New York state reported in 2017 Chevy Silverados that shake, even after two trips to the dealership and work on the vehicle’s frame.

A Southaven viewer reported persistent hard shifting and shaking of his 2015 GMC Yukon Denali that feels like the driver has been rear-ended, despite a $600 transmission flush.

In Collierville, a viewer described three trips to the dealership, $4,000 for a new set of rims and tires, and the continuing problem of shaking in a 2015 GMC Denali.

“We’ve talked to several mechanics. It wasn’t until I saw you guys’ story I felt okay, maybe there’s something we need to look into,” Williams said. “I fear for my safety, not only mine but the other drivers around me.”

Williams’ daughter’s 2016 Chevy Camaro worries him. His daughter was not available to talk with us, but Williams said he has extensively serviced the car, thinking that would be the fix.

He said the work included “the brake pads or the rotors … but we got all that changed. … She came back and said, ‘Daddy, it’s doing the same thing.’”

He estimated he has spent a “couple thousand dollars, probably. Maybe more.”

Williams took us on a ride-along with him so we could experience the shaking for ourselves.

His daughter, he said, doesn’t like driving it, and he too encourages her not to.

“I want her to be able to enjoy her car. I want whatever the issue is to be resolved,” Williams said. “If there’s an issue … it should be resolved because ultimately, it could cause someone their life.”

FOX13 Investigates reached out to GM for a response after we aired our first story and again for a response to this one.

The company did not get back to us, but a previous statement given to a sister station in September said:

Owners should visit their GM dealer (Chevrolet, Buick-GMC, Cadillac). Dealers have service and technical procedures they can enact to address this concern.

The attorneys filing the lawsuit have asked it to be certified as a class action, meaning anyone falling under certain qualifications can join. They’re asking for damages to be determined by a jury.

A hearing date has been set for June.