FOX13 Investigates: How you can secure your home devices, including Ring cameras

WATCH: FOX13 Investigates: How you can secure your home devices, including Ring cameras

MEMPHIS, Tenn. — Imagine installing a Ring camera in your child’s bedroom or playroom to monitor them then learning you’re not the only one who’s been watching your child.

After a local woman gave FOX13 disturbing Ring footage showing a hacker interacting with her child, FOX13 Investigates reached out to Ring.

>> Click the video above to see the Ring footage

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FOX13 asked how Ring could be sure that the hack wasn’t on their system, and asked for proof. We also asked what the company would be doing for customers who have lived a horrifying nightmare through the device.

Neither of those questions were directly answered.

A Ring Spokesperson said:

“Customer Trust is important to us – and we take the security of our devices seriously. Our security team has investigated this incident and we have no evidence of an unauthorized intrusion or compromise of Ring’s systems or network.”

WATCH: How you can secure your home devices, including Ring cameras

Ring provided tips for their customers on safety.

They said:

“We highly encourage all Ring users to follow security best practices to ensure your Ring account stays secure:

o Enable Two-Factor Authentication: Enable two-factor authentication in the Ring app from the app’s account settings. This creates an extra layer of security. You’ll receive a unique code via text message to your phone whenever you or someone else attempts to log in to your Ring account from a new device.

o Add Shared Users: Don’t provide your login information to others. If you want to share access to your Ring devices with other people, simply add them as a shared user.

o Use Different Passwords For Each Account: By using different usernames and passwords on your various accounts, you reduce the risk that a malicious actor could reuse credentials compromised from another account to access your Ring account. A password manager allows you to conveniently store all of your passwords in a centralized vault on your computer and, if you wish, in the cloud. This means you only need to remember one password to unlock all of your passwords. All major browsers have built-in password managers, and there are also a variety of commercial providers that will permit you to synchronize your vaults between devices.

o Create Strong Passwords: Create strong passwords with a mix of numbers, letters (both uppercase and lowercase), and symbols, and embrace long, non-dictionary based words or phrases. Try not to use sequential values in your passwords (123, abc, etc.). Even better, use a password generator to create a randomly generated, unique password for each account.

o Regularly Update Your Passwords: It’s good practice to update your passwords every three to six months. Click here to learn how to change your password to your Ring account.”

There are also multiple ways to check and see if somebody’s accessed your personal wifi. For example, if you have Comcast internet, download the Xfinity app. Customers can check and see how many devices are connected to their wifi at that moment, and which devices have been connected in the past. Every internet provider has a way to check that data, and finding a device you don’t recognize will be a red flag that a hack may have occurred.

Randy Huchinson, the president and CEO of the mid-south BBB, said things like home security systems bring a lot of benefits and folks shouldn’t be afraid of them.

But he said with that benefit comes responsibility of changing password often, never going with default settings, and being sure to research a company’s dedication to security.

“Another key, by the way, is if you’re accessing a camera remotely, don’t do it through a public wifi. That can be easily hacked,” Huchinson said.