Church’s Chicken urges customers to check credit card for extra charges

WATCH: Church's Chicken urges customers to check credit card for extra charges

MEMPHIS, Tenn. — Some customers tell FOX13 their cards were charged multiple times at the Church’s Chicken off Sycamore View in Memphis.

In fact, Loren Love said he hasn’t eaten at that Church’s Chicken in months.

He told FOX13 he found it odd when, less than a week ago, he received a notification from his banking institution.

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“I get a text message that says, ‘Hey, someone’s eaten lunch at Church’s on your card,’” Love said.

It wasn’t a lot of money, but Love wanted answers, and he wasn’t alone.

“At the end of my shift when I came up here to see about the transaction, a guy behind me overheard my conversation and said the same thing happened to him,” Love said.

FOX13 Investigative Reporter Leah Jordan spoke with that man. Bryan Martin said, unlike Love, he did eat at the Church’s that Friday. But he only ate there once, and it was around 2 p.m.

“I was killing the last few minutes of the day, I stepped outside to smoke and at 4:09 p.m. I got a notification that an additional charge had taken place,” Martin said.

When Martin checked his bank app, he found two transactions from Church’s Chicken stacked on top of each other, with a 30 cent difference between the two.

Both men showed their bank records to FOX13.

“They even started trying to justify it. They said, ‘Yeah, you’re the 5th person today who’s came in with the same problem,’” Martin said.

FOX13 reached out to a Church’s Chicken spokesperson.

They said:

We have narrowed this issue to a technical glitch that happened when a server went down temporarily, causing credit card transactions to be “batched” later in the day. We have reviewed in-restaurant tapes and can confirm there was no credit card breach nor improper handling of credit cards. In fact, one of our managers at this location purchased two meals during this same time frame and had a similar experience with her card being pinged for the charge later than when she made the purchase.

We believe we have the issue resolved and urge all customers to review their credit card bills. If they see a charge that they did not make at our restaurant or anywhere, they should contact their banking institution to dispute it. We are working with the banks to resolve any issues. We greatly appreciate Fox 13 bringing this issue to our attention.