City of Memphis services impacted by increase in COVID-19 cases

MEMPHIS, Tenn. — The increase in COVID-19 cases is causing staffing shortages that may impact some City of Memphis services.

The City of Memphis posted on its official website Wednesday, saying, “Like you, we are not immune. The increase in COVID-19 cases may impact City of Memphis services. We’ll let you know about services changes that may affect you. Please be patient with us. We’re doing our best to serve you well.”

City Services are taking the “appropriate precautionary measures to limit the spread of COVID-19 while providing the best service possible” and asking for patience while several employees are out.

Solid Waste

Staffing shortages and seasonal volume have delayed collections for the Solid Waste Division, the City said. Customers are asked to place their carts curbside on their regular collection day and leave them there until the trash is collected.

Parks and Community Centers

Community and senior centers will operate at 50% capacity until further notice due to staffing shortages. Reservations for pick-up/walk-in basketball will be required during this period.

CLICK HERE for a list of community centers and to reserve a time for a basketball court.


Memphis Public Libraries continue to operate all branches at full capacity while respecting social distancing guidelines according to CDC recommendations. All in-person programming has been suspended at this time. However, there are still virtual programs taking place daily.


Expect longer call wait times for 311 due to staffing shortages in the department. You can also use the Memphis 311 app to report issues.

Memphis Housing Authority

The Housing Choice Voucher Program (HCVP) office is closed, and HCV services are provided remotely. Clients may call the HCVP Customer Service Center at (901) 544-1347 anytime during regular business hours Monday – Friday, 8:00 a.m. – 5:00 p.m.

For more information on MHA services, CLICK HERE.