FOX13 Investigates: Apartment residents accuse towing company of fraudulent behavior

WATCH: Local tow company could be in trouble after recent allegations

MEMPHIS, Tenn. — Residents of several Memphis apartment complexes claim their cars were towed by a Mid-South towing company without just cause.

They also told FOX13 Superior Automotive and Towing charged them fees they shouldn’t; holding their vehicles hostage until they paid up.

FOX13 began digging in to this story Sunday, when a woman called to say she was being overcharged.

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According to the Memphis Municipal Code, if the claims made by these residents are true, Superior Towing could find themselves in hot water.

“I think it’s robbery without a gun and I feel that it’s harassment,” said Teresa Marr. She lives at The Trails apartments off Mt. Moriah.

Saturday morning, she said she woke up and her car was gone, so she called the police.

Marr tracked her car to Superior Automotive and Towing, but when she tried to pick it up, she couldn’t.

“They are open from 9 a.m. to 11 a.m. on Saturday and Sunday,” Marr told us. “About the time I found out where my car was, they had closed on me.”

She called FOX13 because she says Superior charged her $60 in storage fees for her car even though they didn’t allow her to pick it up until 9 a.m. Sunday.

“They charged me $125. They said $30 a day, and they charged me almost $200.”

FOX13 searched the Memphis Municipal Code to see if there are any regulations when it comes to how much someone can be charged to get their car back and when.

FOX13 found City Code does allow a maximum of $125 for towing fees and $30/day for storage. However, it also says towing companies must provide a telephone number that is answered “24 hours/day with someone available at the storage lot to release vehicle within a reasonable time after inquiry is made.”

FOX13 went to The Trails to see if they were aware of the situation, but before we could get to the leasing office door, security approached us and said management called him and told him to remove us from the property.

Laquisha Noel lives at Highland Meadows on Airways.

“I ran in the house to get my son. It wasn’t even like 5 minutes,” Noel told FOX13.

She said she ran outside to stop the truck from towing her car, but they wouldn’t let it go.

She ended up paying $185 too.

According to the City Ordinance, if the vehicle owner shows up after the vehicle is on the truck, “the vehicle shall not be towed, but the owner shall be liable for a fee not to exceed $45.”

FOX13 went to Superior Towing twice, to give them a chance to tell us their side of the story. Both times they told us to come back the next day.

FOX13 spoke to the BBB of the Mid-South because Superior Towing is a BBB accredited business with an A- rating.

They said anyone with concerns about Superior Towing, or any other business’ actions should report them at BBB.org.