MEMPHIS, Tenn. — A Memphis woman told FOX13 hackers got a hold of her Facebook page, locked her out and are trying to scam her friends out of money.
Facebook told FOX13 it is investigating the issue and trying to get it resolved.
In the meantime, Mariana Avant said she is losing business and some friends think she is part of the scam.
Avant uses her Facebook page to stay in touch with friends and publicize her business.
“I use it for work. I do hair and I have a page where I see my family because I am always working,” she said.
Monday morning, Avant said she noticed she could not log into her page. She was locked out.
“It said the session had been expired. When I tried to log back in it said my login did not match up,” Avant said.
She said friends started sending her text messages saying someone pretending to be her was telling them to send money to a phony government website to get a grant.
“I guess they were trying to tell people that they can get eight thousand dollars if they send $150,” she said. “I am like this is completely wrong, but I can’t defend myself because I can’t get on Facebook.”
FOX13 reached out to Facebook public relations to see what was happening. They said they are trying to contact Avant, but they need an email other than the one she has on file.
Facebook said it believes she might have had her information compromised through a phishing scam or that another website she belonged to may have been hacked.
FOX13′s Greg Coy let Avant use his laptop to send a message to friends on her old page warning them that her new page had been hacked and not to send anyone money.
Until Facebook can fix this issue, Avant cannot post or talk to new clients and access to her private photos is gone.
“My kids pictures. Cause I have pictures of them from birth from when they were babies and I can’t get them back,” she said.
Facebook shared information on how others can prevent this from happening to them:
- We offer a number of tools and resources to help people strengthen their account security and help prevent account compromise. Here are some best practices to keep in mind:
- Pick a strong and unique password.
- Consider enabling two-factor authentication as an extra layer of security for your Facebook account. If you set up two-factor authentication, you’ll be asked to enter a special login code or confirm your login attempt each time someone tries accessing Facebook from a computer or mobile device we don’t recognize.
- We also encourage you to sign up to receive alerts for unrecognized logins. These alerts will tell you which device tried logging in and where it’s located.
- If you suspect your personal account has been hacked, we recommend you visit facebook.com/hacked and you’ll receive step-by-step help on how to fix it.
- We encourage people to not accept suspicious requests and to report suspicious messages that try to trick people into sharing personal information: https://www.facebook.com/help/reportlinks.
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