Many face delays in getting Pandemic-EBT benefits from TDHS

MEMPHIS, TENN. — So many families have needed a helping hand since the start of the pandemic.

A Memphis woman said she hadn’t received money for her pandemic EBT card since February. The program offers benefits to children who qualify for free and reduced lunches.

FOX13 called the Tennessee Department of Human Services Tuesday to get some answers. No one returned our phone calls, but a glimpse at their Facebook page reveals hundreds of people are having the same problem.

“I know I’m not the only parent going through this. I’ve been calling and still just getting non-satisfactory answers,” said a Memphis mother.

Like many others who have had to turn to government assistance during the pandemic, the woman doesn’t want to show her face because she doesn’t want people to know she’s struggling to make ends meet. She said she never had to ask for help until now.

“My son hasn’t received March benefits at all. Long wait times on the phone. I filed an appeal, no tracking number,” she said.

That’s the Facebook message the mother sent to the Tennessee Department of Human Services on Facebook about the delay with her Pandemic-EBT Card that helps buy food for children.

“We need answers. Where is the money,” she said.

FOX13 found a statement on the Tennessee Department of Human Services Facebook Page from Tuesday. It says in part, “We apologize for the long wait times today on our P-EBT hotline. Our call volumes hit a record high.”

A message posted Wednesday morning says, “April and May P-EBT benefits have begun to arrive on cards, and June benefits are on the way!”

“It’s very frustrating because every time you call the number, the balance is at zero. It’s not comforting at all.”

The Tennessee Department of Human Services also adds that people should continue to check their balance by calling the customer service number on the back of the card.