Memphis nursing home still open after license suspended due to health & safety violations

MEMPHIS, Tenn. — A Memphis nursing home is still operating a month after the state suspended its license.

A report says the board of Licensing Health Care Facilities decided to suspend the license of Loving Arms in June after inspectors found numerous health and safety violations.

The report says the assistant living facility was notified of their license suspension on June 24.

It says facility must relocate residents within 10 days of the notification, and can no longer accept new clients.

When FOX13 drove by Loving Arms of Memphis on Bethel Ave., a man came out and said he works there.

He did not want to be identified but denies any mistreatment of the facility’s six residents.

“It’s embarrassing to have people think you’re not doing right by the elderly.” “We love our people. We’re taking care of them. I wish we could get some more people up in here, but we can’t right now.”

However, FOX13 obtained an order of summary suspension from the Tennessee Board for Licensing Healthcare Facilities that says the assisted living facility has a history of issues.

It all started in 2018, when inspectors say they found missing documentation and uncertified staff caring for the residents.

The report also says infectious and hazardous waste was improperly handled, and several concerns surrounding resident care and dietary concerns were cited.

As a result of the findings and failure to correct the issues, the report says the facility was put on probation.

The facility remained on probation for the next two years for failing to get into compliance.

The breaking point happened when an inspector with the department of health visited the facility unannounced June 7.

The report says the facility failed to provide documentation of an administrator who was licensed, there was no plan in place to ensure the residents were taking their medication, and there were flies and gnats in the refrigerator.

It also said the facility failed to provide adequate meals to the residents, and there was dirt and cockroaches in the cabinets and on dishes.

Neighbors we spoke with were shocked to hear of the allegations.

“I never heard any complaints or anything bad about the people. I didn’t even know their license was suspended,” Sandra Hobbs, who lives down the street said.

FOX13 reached out to the Tennessee Health Facilities Commission.

A spokeswoman sent us an email that said the facility’s license was suspended on June 24 and that its license expired July 15.

The email also said, “The health facilities commission is monitoring the situation to ensure patient safety.”

But that didn’t answer our question about why they’re still caring for people when the order of suspension gave them ten days to relocate each resident.

We asked again, and the spokeswoman’s response was that there’s a 60-day grace period to pay the licensure fee.

FOX13 will keep investigating what’s going on.