Repeated delays in providing air conditioning leave Memphis apartment residents frustrated and hot

MEMPHIS, Tenn. — Residents of the Serenity at Highland apartments said they are outraged after being without air-conditioning for more than two weeks.

“They don’t care, as I can see, or you wouldn’t want anyone renting a place like this,” said resident Henry Smith.

The complex’s website states residents must be 52 years of age and older to reside at the Serenity at Highland apartments.

“We have people with medical conditions,” said Smith.

Smith invited FOX13 Reporter Daniel Wilkerson inside his apartment Wednesday afternoon where Wilkerson observed a temperature reading of 86 degrees.

Residents told FOX13 they have endured the same conditions for ten years. They said there is always a delay in providing heat in the winter and air-conditioning in the summer.

We looked in the FOX13 archives and saw similar stories involving the same complex dating back to 2017.

FOX13 contacted Millennia Housing Management and received the following statement:

Last week, at the onset of the unseasonably high temperatures, the property management team promptly contacted a vendor specialized in switching over the building’s system from heating to cooling. However, because of the demand for their services, the vendor was booked until today. Throughout today, technicians were onsite cleaning and servicing the system in preparation to activate the chiller; once activated, the system will provide air conditioning to all units. The activation is planned for tomorrow. This past week, the team setup a cooling station in the lobby, distributed bottled water and fans, and remained onsite 24 / 7 to conduct regular wellness checks.”