MEMPHIS, Tenn. — A United States Postal Service (USPS) worker was caught on video tossing a customer’s package across the front lawn of a home over the weekend.
It happened on Sunday, and Hickory Hill resident Dana Thomas said he caught the whole thing on his home surveillance camera.
“What made me go watch the video is that the package was actually in the grass, not on the porch,” he said.
Thomas said he immediately filled out a form and posted the video on the Nextdoor app for other people to see and comment on.
“Several neighbors commented saying they recognize that exact carrier and they’ve had similar experiences as far as delivered packages to their home.”
Thomas said this time it was a dress that his wife ordered. But it’s about more than just what was in it. He said it’s about respecting someone else’s property.
“We work hard,” he said. “We want our good hard money; we want the items that we pay for to be delivered safely.”
He added, “You’re the face of the postal service. You’re the main person that we see, so if nothing else, you should be the one that should be representing the postal service to the fullest.”
FOX13 sent the video to a USPS spokesperson to get a response and find out what customers can do if this happens.
A spokesperson said to reach out to your local post office or call the USPS Customer Care Center at 1-800-ASK-USPS.
Read the complete statement below:
The Postal Service always seeks to provide the highest quality service possible, which our customers expect and deserve. Thank you for sharing this video with us. A mishandled package is unacceptable and does not reflect the careful efforts of the thousands of professional, dedicated carriers in our workforce. We are disappointed to see the actions of our employee. However, we take our customer’s concerns very seriously and apologize for any inconvenience. In this instance, local management has reviewed the video in question and has taken appropriate action to ensure this does not occur again. Customers with concerns about their mail service should contact their local Post Office or the USPS Customer Care Center at 1-800-ASK-USPS.
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