Officer who handcuffed black woman in Victoria's Secret did nothing wrong, police say

A Memphis woman said she was handcuffed at a Victoria’s Secret Monday in Collierville for no reason other than the color of her skin.

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Jovita Jones Cage purchased a bra at Victoria’s Secret at Carriage Crossing on May 6, and store employees forgot to remove the sensor.

Cage said she was treated like a criminal when she returned this week to have the sensor removed.

“I’ve never been in any trouble my entire life, and he just came in and slapped handcuffs on me,” Cage told FOX13. “I went down to the NAACP office, and filed a complaint against Victoria’s Secret and the Collierville Police Department.”

A store employee called police and reported Cage as a shoplifting suspect. Cage, who had not committed a crime, believes she’s the victim of racial profiling.

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CPD responded to FOX13’s questions about the incident Thursday, and said it completed a review of the incident once it was brought to the administration’s attention.

In the report, police said the officer who handcuffed Cage did nothing wrong.

“Based on all available information at the time of the incident, our department staff believes the situation was handled within department guidelines and procedures,” CPD’s Captain Chris Locke told FOX13 in a statement via email Friday.

Victoria’s Secret sent FOX13 a statement Thursday, when the original report aired.

The employee who called police is no longer employed at the store.

“Bottom line, we made a mistake, and we do not tolerate this behavior,” a Victoria’s Secret spokesperson said in the statement. “Victoria’s Secret is adamant that all customers be treated with dignity and respect.”

The statement said all employees at the Collierville store will have meetings to address the issue.

“We have investigated the matter, and the associate involved is no longer employed with our brand,” the statement read. “In addition, we are meeting with every associate in the store to reinforce our values and policies.”

Cage said the store offered her a $100 gift card, and apologized for what she experienced. Cage said she was humiliated, and she wants justice.

“I told her a $100 gift card is not going to take back the discrimination, humiliation, defamation that I faced in that store that day,” Cage said.

Cage, who is a Howard University graduate and a child tutor, said she should have been treated with respect by the store employees and by the police officer.

“He could have asked, ‘Ma’am, can I search your bag?’ Cage said. “He didn’t do any of that. He just came in and put handcuffs on me. In the US you’re supposed to be presumed innocent until proven guilty.

“I wasn’t given the benefit of the doubt.”

Cage said she will no longer shop with the clothing brand, and she’s asked her friends and family on social media to boycott it.

“I’m planning to return everything to Victoria’s Secret that still has a tag on it,” she said. “I won’t be buying anything from there ever again.”